Returns and Refund Policy

At Freeze Dried Yummies, we stand behind the quality of every snack we sell. While we don’t accept returns on opened or used food products, our freeze dried food return policy is designed to be fair, simple, and customer-focused. If your order arrives damaged or incorrect, let us know within 7 days and we’ll make it right — whether that means a replacement or a refund. Your satisfaction matters to us, and we’re here to help.

What Qualifies for a Return?

We do not accept returns for opened or consumed food items due to health and safety standards. However, you may qualify for a refund or replacement in the following cases:

  • You received the wrong product
  • Your order arrived damaged
  • The product is defective or expired upon arrival

If any of these apply, please contact us within 7 days of delivery.

How to Request a Refund or Replacement

To submit a return request, follow these simple steps:

  1. Email us at admin@freezedriedyummies.com or use the contact page here
  2. Include:
    • Your order number
    • A brief description of the issue
    • Photos of any damage or incorrect items
  3. Our team will review your request within 1–2 business days

Once approved, we’ll issue a refund or ship a replacement based on product availability.

Refund Timeframe

  • Refunds will be processed to your original payment method within 5–7 business days
  • Replacement products are shipped via standard delivery unless otherwise noted
  • We’ll notify you via email once your request has been processed

Exceptions & Notes

  • We do not offer refunds for buyer’s remorse, flavor preferences, or delayed shipping caused by carriers
  • Sale items and bundles may have different return eligibility — see product pages for details
  • Freeze Dried Yummies reserves the right to deny returns if the product does not meet the criteria above

Need Help?

If you have any questions about your order or our return process, don’t hesitate to reach out. We’re here to make sure you have a great experience.

📧 Email: admin@freezedriedyummies.com
📦 Response time: 24–48 business hours

Frequently asked questions

Do you accept returns on freeze dried products?

Yes, We offer free returns in certain circumstances without the hassle of actually returning your damaged or defective items. Photo proof is required of issue, but we offer refunds and/or replacements.

What should I do if my order arrives damaged?

Please contact us within 7 days of receiving your order. Send a photo of the damaged item and your order number to admin@freezedriedyummies.com, and we’ll work to make it right.

Can I get a refund if I change my mind after ordering?

We don’t offer refunds for buyer’s remorse, but if your order hasn’t shipped yet, we may be able to cancel it. Contact us as soon as possible.

How long do I have to report an issue with my order?

Please report any issues within 7 days of receiving your package to ensure we can assist you promptly.

Do you offer exchanges for incorrect items?

Yes — if you received the wrong item, let us know and we’ll send the correct one or issue a refund, depending on availability.